When’s the last time
you didn’t check Slack
on your day off?
We fix the handoffs between sales, delivery, and billing so work stops stalling on your desk.
Free introductory call. Ballpark before paid scoping.
Three places
client work gets stuck.
The deal closes, but what was promised lives in your head, call notes, and Slack threads. Delivery has to piece it together, and every “quick question” comes back to you.
Feedback is scattered across email, Slack, and docs. Nobody has a clean record of what was approved, when, and by whom, so revisions drag on until the client escalates.
A client asks for a “quick tweak” or “while you’re in there” favor. Someone says yes before anyone decides if it’s in scope, needs a trade-off, or needs a quote.
Fix who decides what. Then fix the tool.
Software can’t fix a handoff if nobody agrees on the rules. We lock in who owns each step first, then set up your existing tools to enforce it.
Here is what that looks like when a deal moves from sales to delivery
BEFORE
Sales marks a deal won without a complete brief or scope. Delivery digs through call notes and Slack to piece it together, and open questions bounce back to you.
THE FIX
- The rule
- Define what a deal needs before delivery accepts it, who signs off, and who handles exceptions.
- The tool
- Set your CRM and project tool to block kickoff until those required fields are filled in.
AFTER
Delivery gets a clean handoff, knows what’s missing before kickoff, and doesn’t need you to referee.
Project scoping · $1,000
We agree on the project we’re scoping and a ballpark Build price range before you pay. Then we talk to the people doing the work, check your tools and work out what it will take.
You get a written scope and a fixed-price Build proposal. If you go ahead, the full $1,000 counts toward the total Build price.
WHAT WE WORK OUT
Where to focus
The handoffs and tools included in the proposed project.
What we’ll build
The changes we propose, what’s included and what isn’t.
What it needs
The access, decisions and dependencies that affect delivery.
What it costs
A fixed Build price and clear checks for agreeing the work is complete.
You can decline the Build. Once we’ve delivered the agreed scoping, the $1,000 covers that work. If we can’t deliver the scoping, find we can’t take on the agreed Build, or can’t quote the same agreed project within the written ballpark range, we’ll refund the $1,000 in full.
What the chasing costs.
How often someone stops to chase scope, assets, or approvals. Count each one once, however many people it pulls in.
Hourly pay plus taxes and benefits, in whole dollars.
Minutes are combined across everyone an incident pulls in, and each incident counts once. These are three alternatives, not a total, and not cash you’d save.
Let’s find out where those hours are going.
Book 20 minutesHow this is calculated
Annual hours = incidents a week × 48 working weeks × combined minutes per incident ÷ 60. Labor-cost equivalent = annual hours × hourly pay including taxes and benefits. Hours show to one decimal place and dollars to the nearest dollar, both rounded from the unrounded figures.
The minutes are combined across everyone pulled in. Three people losing ten minutes each is thirty minutes of team capacity, separate from how long the project waits.
Capacity recovered isn’t the same as cash saved. The default $14,400 (10 incidents/week, $60/hr, 48 weeks, 30 minutes) is consumed payroll capacity, not guaranteed savings or automatic payback. Freeing salaried hours doesn’t shrink payroll or add revenue by itself.
Real financial return depends on how you use that time: cutting contractor or overtime spend, taking on demanded work, billing for extras, avoiding costly mistakes, or getting day-to-day rescue work off your desk. These estimates can help frame the conversation; they aren’t a promise of what a Build will recover.
Lost sales, unbilled scope creep, and delayed invoices aren’t included here and shouldn’t be stacked on top as guaranteed profit. The $60 and 10-a-week defaults are starting numbers to edit, not benchmarks.
Who this is for.
For agency owners ready to fix how work moves instead of hiring more people into the same mess.
A GOOD FIT
- Work still routes through you. Your team delivers good work, but approvals, exceptions, and handoffs keep landing on your desk.
- You don’t want a fractional COO. You want the broken handoffs fixed and handed back to your team, not an outside executive embedded in your payroll.
- You want rules before new software. You’d rather fix who owns what in your current tools than buy another platform or panic-hire a coordinator.
- You’ll make the decisions. You’ll give us tool access, let us talk to the people running the work, and sign off on the new rules.
We’ll do the heavy lifting.
First we agree on the likely cost. Then we scope the work, give you a fixed price and build it into your tools if you decide to go ahead.
A 20-minute call to look at where work gets stuck and see whether we’re a fit.
We agree on the project to scope and give you a written Build price range. If that range works for you, scoping is $1,000.
We check the relevant tools, talk to the people running the work and define what the Build needs to include.
We walk through the scope, fixed price and completion checks. You decide whether to go ahead.
YOUR DECISION
Go ahead or stop here.
We build and test the agreed changes in your tools, then train your team. The full $1,000 scoping payment counts toward the total Build price.
HANDOFF
Your team runs it from here.
Ongoing support for workflows we built ($750–$2,500/month).
Two founders answer for the work.
Anvilpoint is owned and run by two founders. Anyone else on your project works for them, and if something we deliver isn’t right, these are the names that answer for it.
- CO-FOUNDERTed Waller
- CO-FOUNDERShea McVaugh
Everything stays in your name.
- You keep the written scope and proposal, whether or not you go ahead. You own every workflow map, rule and playbook we create for your Build.
- Everything we build runs in your accounts, on your bill.
- We use the tools you already pay for first.
- We work on logins you control, and nothing leaves with us.
Questions agencies actually ask.
We agree on a specific project to scope before you pay. Then we look at the relevant tools, talk to the people doing the work and put together a written scope and fixed-price Build proposal. The proposal sets out what’s included, what isn’t, what we need from your team and how we’ll check the finished work. Detailed playbooks, configuration and implementation are included only where agreed in the Build.
Right in the middle of it. Ops leads and senior PMs usually know where handoffs break, but they’re too busy putting out fires to rewrite the rules and get leadership sign-off. We do the heavy lifting with them.
The ballpark helps you decide whether the likely cost makes sense. A firm price needs a closer look at the tools, handoffs and exceptions. Scoping gives us a defined job to quote and gives you a clear decision before you commit to the Build.
Rarely. Most fixes come down to clear rules, a named owner, and configuring the CRM or project tool you already pay for.
The intro call is 20 minutes. For scoping, we need access to the relevant tools, short walkthroughs with the people running the work and your answers to scope questions. We agree on the people involved and the schedule before you pay.
You get a written ballpark Build price range before paying for scoping. After scoping, we give you a fixed-price proposal. If you proceed, the full $1,000 counts toward that total price; it isn’t added on top. Optional Care for workflows we built is $750–$2,500/month.
You’re free to decline the Build. Once we’ve delivered the agreed scoping, the $1,000 covers that work and is not refunded just because you decide not to proceed. You keep the written scope and proposal.
If scoping shows we can’t take on the agreed Build, or can’t quote the same agreed project within the written range, we refund the $1,000 in full. We also refund it if we can’t deliver the agreed scoping work. If you change what you want built, we’ll agree on a revised scope and range with you before continuing.
We use logins you control and can turn off anytime. Your data stays in your accounts and never goes into public AI tools.
Every Build includes a 30-day warranty: if something we built doesn’t work as agreed, we fix it free. After that, optional Care ($750–$2,500/month) covers ongoing support for the workflows we built.
The first step:
Let’s talk
Book a free 20-minute call. Tell us where work gets stuck and we’ll see whether we can help. Before you pay for scoping, we’ll agree on the project and a ballpark Build price range.
Next: choose your time.
Choose a time for your free 20-minute Google Meet call.
Booked. Your calendar invite is on its way.
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